Returns, Refunds & Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
As the products are individually made by hand, from time to time slight variations may occur. To be eligible for a return, your item must be unworn, unused and in its original packaging within 30 days of shipping, return postage will be at the senders expense.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 627-629 Darling Street, Rozelle, NSW, 2039.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 627-629 Darling Street, Rozelle, NSW, 2039.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Merchandise will be accepted by King Street Design for credit or exchange (excluding any shipping charges) only if one or more consumer guarantees have not been met and in a saleable condition.
A refund will be made to the purchaser, upon request, only if payment has been received by King Street Design.

Returns can be sent, via an insured method, directly to our Sydney store:
King Street Design
Attn: Returns Department
627-629 Darling Street,
NSW, 2039
Or you can make your return to our boutique at 627-629 Darling Street, Rozelle, NSW, 2039.
If you have any questions, please contact Customer Service at (02) 9232 2241 or [email protected]