Refund and Returns Policy

Terms of sale

Merchandise will be accepted by King Street Design in Australia only for refund or credit (excluding any shipping charges) or for exchange only if returned in saleable condition within 30 days of purchase and accompanied by the original sales receipt, unless the item is not of merchantable quality.

A refund will be made to the purchaser, upon request, only if payment has been received by King Street Design. Gift recipients are entitled to an exchange or a non-refundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package.

Returns can be sent, via an insured method, directly to:

King Street Design

Attn: Returns Department

428 George Street

Sydney NSW 2000


Or you can make your return to our retail location in Sydney CBD. Articles are accepted for credit or exchange in the country where they were originally purchased. If you have any questions, please contact Customer Service at (02) 9232 2241. A representative will be on hand to assist you from 9:00am to 6:00pm AEST Monday thru Friday.